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Frequently Asked Questions

1. What’s your MOQ for balustrade and railing orders?

We accept small quantity & even one-piece custom orders.
We support low MOQ and small-batch customization for sample testing, project trials, and small-scale applications.
For mass production orders, we also offer competitive wholesale pricing.

2. What materials do you use for your balustrade systems?

We mainly use stainless steel 304 / 316, aluminum alloy, and tempered glass.
  • 304 stainless steel: for indoor and normal outdoor use
  • 316 stainless steel: highly recommended for coastal, high-corrosion areas

3. What’s your production lead time?

  • Standard orders: 10–15 days(Shipping time is not included.)
  • Custom design / special finish orders: 15–20 days(Shipping time is not included.)

4. Do you provide CE, ISO certificates?

Yes. All our balustrade products have CE certification and our factory is ISO 9001 certified, which meets the requirements for commercial and residential projects in the USA, Canada, Australia, and Europe.

5. Can you accept custom design and OEM service?

Yes. We support:
  • Custom size, height, length
  • Custom color and surface finish
  • Custom drawings and samples
  • OEM & ODM for brand customers

6. Can I place a small trial order?

Yes. We welcome small trial orders & one-piece customization for quality testing and verification.
We fully support clients who need small quantities before formal bulk orders.

7. What’s your packaging method?

We use strong export packaging:
  • Protective film
  • Foam and corner protection
  • Standard export carton or wooden crate
    to avoid damage during long-distance shipping.

8. Do you offer installation instructions?

Yes. We provide detailed installation drawings, installation manuals, and video guidance. For standard designs, your local workers can easily install them.

9. Which markets do you mainly supply?

We focus on:
  • USA
  • Canada
  • Australia
  • United Kingdom
  • Europe
  • New Zealand
    We are very familiar with local market standards and project requirements.

10. What’s your payment term?

Generally:
  • 50% deposit
  • 50% balance before shipment
    We also accept other terms for long-term cooperation.

11. How can I get a quote?

You can send us:
  • Drawing or picture
  • Material (304 / 316 / aluminum)
  • Quantity / length
  • Application (indoor / outdoor / commercial / residential)
    We will reply with a detailed quote within 24 hours.

12. Do you provide one-stop service from design to production?

Yes. We are a one-stop balustrade solution provider.
We handle the whole process:
  • Design & drawing
  • Structural calculation
  • Material selection
  • Production
  • Quality inspection
  • Packaging & shipping
    You only need to provide your project requirements, and we deliver finished balustrade systems.

13. Can you help with design if I don’t have drawings?

Our custom process is simple and efficient, and we support small-quantity & one-piece customization:
  1. You send project information, idea, sketch or photo.
  2. We provide design and CAD drawing.
  3. We confirm material, finish and details.
  4. We offer a formal quotation.
  5. We start production after confirmation.
  6. We inspect and ship the finished products.
You only need to share your idea, size, or project photo.

14. How does your custom balustrade service work?

Our custom process is simple and efficient:
  1. You send project information, idea, or sketch.
  2. We provide design and drawing.
  3. We confirm material, finish, and details.
  4. We offer a formal quotation.
  5. We start production after drawing confirmation.
  6. We inspect and ship the finished products.

15. Can you customize material, color, and finish?

Yes. We fully support customization:
  • Materials: stainless steel 304 / 316, aluminum, glass
  • Finish: brushed, mirror, sandblasting, powder coating
  • Color: black, gray, white, bronze, etc.
  • Style: modern, minimalist, commercial, residential

16. Do you accept custom projects for hotels, apartments, and commercial buildings?

Yes. We have rich experience in custom balustrade projects for:
  • Hotels
  • Apartments & residential buildings
  • Commercial centers
  • Offices
  • Villas & outdoor projects
    We can meet strict project standards for the USA, Canada, Australia, and Europe.

17. What makes your custom service better than others?

    • Professional design & engineering team
    • Support one-piece & small-batch customization
    • Strict quality control
    • One-stop service (design → production → delivery)
    • Familiar with US, Canada, Australia, EU standards
    • Stable lead time and reliable after-sales support

Contact Us

If you have any further questions, need a custom solution, or want to get a detailed quotation, please feel free to contact us anytime.

Shenzhen Perman Co., Ltd

Email: sales01@permanbalustrade.com

Address: Block B, Tianxia International Center, No. 8 Taoyuan Road, Da Wang Shan Community, Nantou Street, Nanshan District, Shenzhen, China